Guest Services Coordinator

New York, NY
Date Posted February 8, 2023
Category Reception Outsourcing
Job Type Direct Hire


Our client is an industry-leading law firm based in NYC. They are seeking a Guest Services Coordinator to support the Concierge team. The position is fully on site at their headquarters in Midtown, Manhattan. The position is temporary, with an estimated assignment length of 6 months. 

Job Details 

  • Greet visitors and provide seamless experience to VIP clients 
  • Act as concierge for client requests regarding general information, meals, and gifts 
  • Provide options for restaurants, place orders, and ensure meal delivery 
  • Respond to gift requests, offer options, place orders, and ensure receipt of gift 
  • Seamlessly liaise between clients, team members, restaurants, and retailers 
  • Maintain stock of and place orders for various inventories 
  • Train new staff members on department processes and procedures 
  • Pay rate: $28-30 per hour, based on experience 
  • Time Commitment: 6 months, full time 

Skills and Qualifications 

  • 2+ years’ experience in concierge, guest services, or similar position in luxury hospitality 
  • Personable and customer service oriented 
  • Deep working knowledge of NYC trendy restaurants and luxury gift ideas 
  • Tech savvy and familiar with front-of-house software 
  • Punctual, reliable, and professional, with excellent sense of follow-up 
  • Able to troubleshoot and think on your feet to resolve issues as they arise 
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